Seneca College, one of the most innovative institutions in Canada, has in the past two years implemented and leveraged an Oracle Digital Assistant using IntraSee. This webinar will review Seneca's progress, achievements, and lessons learned and explore how they automated over 100,000 user-support needs in just the past 12 months. Seneca's bot, Sam, is fully integrated with PeopleSoft and Salesforce and is available to all students and prospects worldwide. Sam aims to be THE place people come first with their questions.