The latest release of Ida, version 23.04, brings a suite of enhancements and new features to our cutting-edge digital assistant platform and is now generally available. This release focuses on improving scale with Generative AI and expanding the utility of Ida in diverse operational environments.
Spotlight Features
- New Generative AI Knowledge Parser:
The release introduces a groundbreaking generative AI knowledge parser. This innovative feature allows Ida to read files, urls and text and parse through the content, extracting relevant information seamlessly. This enhancement not only improves the efficiency of information retrieval but also ensures that the most accurate and relevant data is presented with guardrails. - Enhanced Small Talk Capabilities:
With the new small talk setup, Ida’s natural language processing (NLP) capabilities are now more refined. This improvement leads to less false routings due to smalltalk configurations. - Configurable Recommendation Engine Frequency:
To enhance the relevance and precision of the recommendation engine, its frequency is now configurable. This allows for a tailored experience where recommendations feel more organic and less intrusive, enhancing the overall user experience.
Full Feature List
Here’s a summarized list of all the features, enhancements, and fixes included in the Ida 23.04 release:
- Updated user templates for Ida console access
- New generative AI knowledge parser
- New small talk default setup for improved NLP performance
- Added effective dating of greeting text
- Recommendation engine frequency is now configurable
- Optimization of archive file storage locations
- New default schedules and recurrences are set for all batch processing
- Improvements made to small talk matching for greater accuracy (Beta)
- Ida Console KPI Tiles now support federated mode
- Improved support for multi-skill DAs in the KPI tiles
- Fixed an issue where sometimes duration analytics were inaccurate
- Fixed an issue with smalltalk datetime stamp inconsistencies from ODA
- Simplified FBL Rating Page
- Fine tuning of NLP algorithms
This release reaffirms our commitment to leveraging Generative AI to deliver a sophisticated and user-friendly digital assistant that evolves continuously to meet the dynamic needs of our clients. Stay tuned for more updates and improvements as we continue to push the boundaries of digital assistance technology.
