We’re kicking off 2025 with Ida 25.01, bringing you even more powerful AI tools to simplify your day-to-day tasks. If you’ve ever spent precious minutes searching for the right eForm or struggled with understanding how Ida thinks, this release is tailored just for you. Let’s dive into what’s fresh this month!
🚀 Highlights of This Release
Introducing eForms Assistant
We’ve given Ida a new superpower: the eForms Assistant. Ida can now help users effortlessly find eForms, build new eForms, and guide users through using them. Gone are the days of frustration—say hello to intuitive form interactions!
Knowledge Debug Tools & Tracing
Ever wondered, “Why did Ida say that?” or needed deeper insight into her knowledge base? Our new Knowledge Debug Tools and Knowledge Tracing give you transparency into Ida’s mind, making it simpler to debug, refine, and optimize the user experience.
📋 Full Release Notes
New Features:
- eForms Assistant – helps users easily locate, build, and utilize electronic forms.
- Knowledge Debug Tools and Knowledge Tracing for enhanced transparency and debugging.
- Added support for Cohere and Llama language models within Oracle Cloud.
- Ida Suggestions can now be configured on a per bot basis rather than globally.
- New Time of Day Activity Report provides insights into peak engagement periods.
- Profanity filter introduced to enhance interaction quality.
- Historical tracking and versioning added for prompt changes.
- New report allowing searches within Level 3 generative responses.
- FAQ Search Page now has filters by Level.
- Sub-organization questions now allow overrides to Level 3 conversion.
- Refresh period configuration now available per knowledge ID.
Improvements:
- Enhanced accuracy of Ida’s knowledge retrieval.
- Web Channel input box now prevents spam during response generation.
- Improved Convo Log labels for clearer understanding.
- Updated standard permissions to include Knowledge Debug.
- Updated Release Notes link directly accessible via Ida Console.
- Environment tile in Ida Console now displays Last User Sync Date.
- Renamed the “Question Use Count” report for clearer context.
Bug Fixes:
- Fixed duplicate entry issue in Conversation Logs.
- Corrected negative timestamps appearing in Conversation Logs.
- Resolved slow loading issues affecting some client consoles and reports.
- Web Channel header text now correctly reflects client configuration.
- Minor UI improvements for the Web Channel slide-out feature.
- Fixed issue with FAQ setting to Level 3 from the add-new screen.
- Addressed missing interactions in User Conversation Detail Reports.
- Resolved issue where Level 3 User Utterances Report returned no results.
- Corrected inaccuracies in Location Answer Counts report.
- Fixed discrepancies in Conversation Counts across reports.
- Eliminated blank columns issue in the Daily Conversation Summary.
- Fixed UI styling issue within the feedback box.
Stay tuned as Ida continues to get smarter, more efficient, and more aligned with your needs. And as always, we’re here to support you. Let’s make this year your easiest and most productive yet!
