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How do you eat an elephant?

On my first project where I was reengineering business processes for organizations, there were over 200 business processes that we evaluated, analyzed and made recommendations for streamlining the business.  That

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R.I.P. Support Surprises

“Surprise” is a four-letter word to a support organization– not the surprises that keep one’s job interesting, but the surprises that make one’s job lousy: budget busters, deadline destroyers, and

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Campus 9.0 to Cloud

If you are on Campus 9.0 you have been faced with a difficult decision. Do you spend a lot of money upgrading to Campus 9.2 or do you take that

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Just Start It!

As the New Year starts, many of us set unrealistic resolutions that can doom us to fail. “Lose 50lbs”, for example, and then get discouraged when it doesn’t happen quickly;

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