With every release, Ida gets sharper, chattier, and more proactive. But 25.03 is special. It brings AI-powered help to every PeopleSoft page without the need for expensive training or virtual guides. And with Ida Tools, our Level 3 GenAI module can now source enterprise data in real time to generate accurate, context-aware answers based on your question.
Announcing the PeopleSoft Assistant: A New Chapter in PeopleSoft Help
Imagine how many tickets you could deflect if every complicated PeopleSoft page came with instant, context-aware help. That’s exactly what the new PeopleSoft Assistant delivers.
No more digging through documentation or waiting on support. Now, users can simply ask questions about the page they’re on and get answers instantly. Whether it’s navigating benefits enrollment or understanding an obscure accounting code, Ida has it covered.
The new PeopleSoft Assistant brings:
- Instant PeopleSoft Help: Real-time assistance based on the exact PeopleSoft page the user is viewing, PeopleBooks and your own policies.
- Natural Conversations with Campus, HCM & FSCM: Users talk. Ida listens, understands, and responds with the right PeopleSoft help.
- Contextual Awareness: It knows what page you are on to remove ambiguity and get you to the right information faster.
Best part? It’s included in all Ida Enterprise and Ida Pro licenses at no additional cost.
Now in Beta: Level 3 Agentic AI Tools
Here’s where things get spicy. Ida 25.03 introduces Agentic AI Tools capabilities that make it possible to build smarter, more autonomous AI flows with reasoning. Over the coming releases, Ida will be leaning into this capability.
What does that mean?
- Enterprise Data Sourcing: Level 3 can now tap into enterprise data directly, bringing organizational knowledge into the reasoning process.
- Workflow-Free Execution: No more building complex workflows. Ida figures out what it needs and how to get it done based on your intent.
- Blending Knowledge and Data: Ida can now merge structured data with Ida Knowledge, delivering answers that are not just accurate, but highly personalized to you.
And Ida manages data risk by carefully orchestrating the flow of data to the Level 3 AI module.
Under the Hood: 25.03 Release Notes
Here are a few additional highlights:
- Users can now download a transcript of the chat in the web channel
- Ida Knowledge Web Agent now supports advanced Include Filters
- Improved Ida Knowledge agent performance and reliability
- Ida now supports GPT-5 as a Level 3 Model
- New Knowledge Quality Analytics and Reports
- Improvements to menu/navigation in the Ida Console
- New Course Catalog Knowledge Booster for Campus Solutions
- Improvements to mobile UI of the web chat channel
- Fixed an issue where the Voice channel incorrectly announced system events
- New control over new window link behavior
If your AI wish list included “Do more. Think more. Talk better.” 25.03 checks those boxes and a few more.
In Conclusion
Ida 25.03 isn’t just a release. It’s a step toward intelligent enterprise automation that feels more human and less robotic. With the new PeopleSoft Assistant and Agentic AI, your systems just got a whole lot friendlier and far more capable.
Stay curious, stay automated.
Until next time,
The Ida Team
