If you’ve ever watched a PeopleSoft user freeze on a page they don’t recognize, you know how quickly uncertainty turns into lost time. Confusion over labels, codes, and dropdowns can add up fast across large organizations. Every “What does this mean?” moment becomes another ticket, another rushed training session, another chance for data to go sideways, and yet another frustrated user.
Ida’s new PeopleSoft Assistant feature in release 25.03 tackles that problem directly. Built in and included with Ida Pro and Ida Enterprise at no extra cost, this new feature delivers PeopleSoft AI Training right where it’s needed: inside the page.
In-Context AI Help Where PeopleSoft Users Need It
When a user lands on a page they visit twice a year, they might see a field titled ‘Business Unit’ and wonder what it means or which option to choose. Instead of guessing or searching through old documentation, the PeopleSoft Assistant recognizes the page and delivers clear, concise guidance tailored to that moment.
No PDFs. No waiting for support. No interruptions.
Why AI Help Matters for IT Teams
When users struggle, IT feels it. Repetitive tickets, forgotten training, walkthrough videos no one can find, and costly workarounds all stem from the same root issue: help isn’t available at the moment of need.
The PeopleSoft Assistant changes that by embedding PeopleSoft AI Training directly into user workflows. This reduces ticket volume, improves data accuracy, and increases user confidence without adding new tools or complexity.
Simple Setup, Immediate Impact
The PeopleSoft Assistant requires no customizations and can be enabled in minutes by non-technical staff. Once activated, it follows users across Job Data, Voucher Entry, Class Search, and any custom pages your organization depends on.
Organizations are already seeing:
- Fewer “how do I” tickets
- Higher user satisfaction
- Faster adoption of new features
- Better data quality thanks to less guesswork
Because it’s included with Ida, it’s a zero-cost enhancement that delivers real return quickly.
Works Alongside OGL
OGL (Oracle Guided Learning) remains a valuable training layer for structured learning. The PeopleSoft Assistant complements it by offering real-time micro guidance inside the page. It can even leverage OGL content when appropriate, giving organizations both high-level learning and instant answers.
Ready to See It Live?
If you’re exploring ways to strengthen PeopleSoft AI Training, AI Help, or GenAI-powered support for your users, let’s talk. We would be happy to walk you through how the PeopleSoft Assistant can elevate your PeopleSoft experience without increasing complexity or cost.
