Did you know most CEOs report their AI initiatives are missing the mark on ROI? Yep, taming the AI dragon can seem intimidating, but Gideon Taylor has discovered the ultimate dragon-training manual. In this guide, we’ll share our proven strategies for harnessing enterprise-grade AI, and yes, it’s just as exciting as it sounds. With any dragon taming, having a trusty partner at your side makes all the difference.
Getting Started
First things first: Choose a target persona. A big enough audience to see real ROI, but not so big as “everyone”. Think employees, students, or another sizeable group. AI, at its heart, is automation, and automation thrives on scale. Start with measurable data to prove the value and secure funding for your sequel, Act II!
Phase 1: Get Broad Quickly
Here’s what our customers’ data tells us loud and clear: If users see a chat icon, they’re going to ask it everything. Forget the “start small” advice. Go wide or go home. Why? If your AI dragon frequently says, “I’m sorry,” your users will fly away and might never return.
The secret sauce to going broad fast? GenAI, or Ida’s Level 3 mode as we call it. No more curating each response manually. Just feed the dragon your policies to ensure guardrails are in place. Within weeks, the Ida Managed Service Team (IMST) has helped customers answer thousands of queries without AI hallucinations. Bonus tip: Brand your bot as “beta,” a tease that promises more thrilling dragon flights ahead.
Phase 2: Enrich the GenAI
If Phase 1 was about letting the dragon loose with your policies and websites (unstructured data), Phase 2 introduces structured, higher-quality knowledge. Think of your applications as treasure chests brimming with structured data like contact directories, facilities info, or training offerings.
Ida calls these “Knowledge Boosters.” Our Managed Service team can set them up or even customize boosters for your specific needs. Structured data helps your dragon fly straighter, reducing inaccuracies and potentially cutting your support volume by up to 50%!
Phase 3: Release the Agents
Your AI dragon is soaring now, answering endless questions. Time to introduce AI Agents. These clever creatures handle tasks, look up data, and even process transactions. Choose one key enterprise system to start (think HCM), unlocking true AI mastery.
The Ida Managed Service team helps pinpoint high-demand areas for agents, deploying ready-made agents from our extensive catalog or building customized ones. After conquering HCM, consider expanding to ITSM, CRM, or Finance. Let those agents roar!
Phase 4: Virtual Guide
Ready to tackle the truly complex missions? Multi-step, multi-system business processes are your next conquest. Imagine your dragon guiding users effortlessly through onboarding, performance reviews, or job applications, exactly where confusion and support needs are highest.
Ida’s handy checklists and proactive nudges ensure smooth flying. Stuck? Users just ask the dragon. Still stuck? A smooth hand-off to a live person. The IMST delights in turning complicated processes into smooth journeys, any hour of the day.
Move on to the Next Big Audience
You’ve trained your dragon successfully for one audience; now, rinse and repeat for your next target group. For HCM, maybe it’s Managers, Applicants, Retirees, or Spouses. In Higher Education, consider Faculty, Advisors, Students, or Parents. Public sector? Citizens are next. Apply the core four phases again. Your dragon loves fresh adventures.
Dive Deep into Specialty Areas
Sometimes you just want your dragon to become legendary in specialty areas. Think course advising bots recommending perfect course selections, AI course assistants tutoring students, eForms Assistants guiding users through business process flawlessly, or even career dragons matching resumes to ideal jobs.
With AI, the possibilities are endless. Dream big, because with Ida and Gideon Taylor, magical experiences aren’t just possible, they’re inevitable.
We Are Here to Help
Whatever your AI adventure, Gideon Taylor is your trusty partner, ready to make the impossible achievable. We’re more than a product; we’re your team of seasoned dragon trainers, deeply committed to enterprise-level security, and we’ve been proving it for over 20 years.
Got a wild AI idea? Drop us a line! We’re excited to be your imagination partners.
Here be dragons!
