We’re thrilled to announce a groundbreaking update to Ida that will redefine your AI experience. With the new Ida Knowledge System and significant improvements to Ida’s Multi-level AI, we’ve made Ida smarter, more secure, and more personalized than ever before.
Unveiling the New Ida Knowledge System
Imagine an AI that understands all your information automatically and crafts answers using Generative AI. Well, imagine no more! The new Ida Knowledge System does just that.
Ida Knowledge now seamlessly digests all your information sources, be it documents, web pages, or structured data, and uses Generative AI to provide accurate and relevant answers with guard rails. No more manual data entry or tedious configurations; Ida takes care of it all.
Enhanced Security with Pluggable Models
We understand that data security is paramount. That’s why Ida Knowledge leverages pluggable models, including dedicated Large Language Models (LLMs), to ensure premier-level data security. You get the flexibility of choosing models that best fit your security requirements or use our default providers.
Personalized Responses with Role and Persona Awareness
Ida Knowledge understands roles and personas, ensuring that users receive information tailored to their needs—and nothing they’re not supposed to see. Whether you’re an employee, a student, or a guest user, Ida provides personalized assistance while maintaining strict access controls.
Elevating AI Interactions with Multi-level AI Improvements
We’ve made vast improvements to Ida’s Multi-level AI, enabling her to use different AIs and models based on the situation. This means more accurate responses, better context understanding, and an overall smoother interaction experience.
But wait, there’s more! Here’s a rundown of the exciting new features and improvements we’ve packed into this update:
Release Notes
- New training videos for Ida Knowledge
- Improved error visibility in Ida Console
- Enhancements to Ida web channel
- Beta Salesforce Knowledge Booster
- UI improvements in Ida Console
- Improved gap report with security insights
- Better linked references in Ida Knowledge agents
- Option to convert Level 1 to Level 3 FAQs
- Enhanced re-prompt responses for invalid inputs
- Improved thumbs feedback for Level 3 answers
- Improved cross-skill NLP for Levels 1 & 2
- New ability for users to turn chat icon on/off or move it
- Federated mode improvements in Ida Knowledge for cross-sibling sharing
- New chart for level usage in Ida Console
- New Level 3 AI debugging tool
- Improved “None of the Above” experience
- Personalization for Level 3 answers
- Improvements to Ida Knowledge agents for removed pages
- Ida Knowledge inspector tool
- Support for Ida Knowledge security by group
- Frustration handling improvements
- Improved labeling on Ida Console KPIs
- Topic usage now includes Level 3 GenAI
- Added “No Thanks” exit option on help escalation
- Fixed logging issue for disambiguation paths
- Resolved conversation context issues
- Guest conversation cleanup fix
- Styling fixes in Ida Console
- Resolved intro text issue on Digital Events
- Fixed student name entity recognition
We’re incredibly excited about these updates and can’t wait for you to experience the new and improved Ida. As always, we value your feedback. Let us know what you think!
Stay curious, stay informed, and let Ida guide you along the way!
