Ida 24.02 is now generally available. The update introduces many new features such as two new CRM adapters, improved eForm integration, enhanced voice features and the next iteration of Ida’s multi-level AI system.
Highlight: Ida’s Multi-Level AI
Ida, the enterprise digital assistant, takes a leap forward with its latest 24.02 release. The standout feature of this update is the integration of run-time generative AI into Ida’s multi-level AI system. This groundbreaking addition allows Ida to answer questions outside its primary domain, significantly expanding its capabilities and usefulness. The improved functionality when run-time Generative AI is enabled ensures a seamless user experience, making Ida an even more powerful tool for enterprise support.
Additional Features and Improvements:
- New PeopleSoft Help Desk CRM adapter
- Ida Alerts can now hand off to an FAQ
- Wide-embed support for eForms
- Updated ODA web channel support to SDK 24.04
- Enhancements to Feedback Loop pages related to T2
- Ida Console now reflects new GT brand
- Enhanced training knowledge base functionality in Ida Console
- Upgrades to Daily Conversation Summary and Daily Feedback Summary reports
- Adjustments to Low Confidence Utterance report under T2
- Improved Conversation Dashboard Answer Provider Metrics
- New support for dynamic greeting responses
- Adjustments to reports for better T2 NLP Analytics support
- New Migration Status Widget in Ida Console
- Default web channel branding updated to new GT colors
- Improved support for generative fallback during disambiguation
- New Ivanti Answer Provider
- Enhancements to the Ingest process
- Support for GPT 4o Model with speed improvements
- Ida Console environment tile adjustments
- Advanced dialogue input validation failures support (T1/T2)
- New Speech Only Mode support
- Movable web UI chat icon
- Improved text-to-speech performance
- Bug Fixes:
- Resolved issue with questions requiring auth from help/related/suggestion in T1/T2
- Fixed problem with advanced dialogue configuration and dynamic confirmation messages
- Corrected issue where FAQ Summary/Detail questions were followed by triple dots
- Addressed problem where Knowledge Parser suggested invalid Topics
- Fixed issue with Question Use Count report when used in Federated Mode
We are confident that these enhancements will significantly improve your experience with Ida, making it a more powerful and user-friendly tool. Thank you for your continued support and feedback, which drive our ongoing efforts to innovate and improve. As organizations continue to embrace digital transformation, Ida 24.02 stands ready to provide unparalleled support, efficiency, and intelligence to organizations.
