Welcome to the latest chapter of Ida’s evolution! This release is brimming with groundbreaking improvements that make Ida more knowledgeable, generative, and versatile than ever. Whether you’re here to geek out about generative AI, explore new integrations, or dive into the nitty-gritty of release notes, we’ve got you covered. Let’s break it all down!
Before we start, let’s review Ida’s Multi-Level AI system. Ida can intelligently choose different AI methods and models depending on each use case giving you the best of both worlds. Worried about personal data, leakage or hallucinations? No problem, Ida’s Level 1 provides fully human supervised output that meet the stringent requirements of “no surprises”. These models are dedicated and fine-tuned to each client.
Do you want a broadly helpful bot without having to spend the human supervision time? Ida’s Level 3 uses Ida Knowledge to generate answers automatically informed by your policies and guardrails where you need them. Level 2 is a blend of these benefits offering the time-savings features of generative AI, with the need to have human supervision. Without further ado, let’s get to the release…
🚀 Highlights of This Release
New Ida Knowledge Boosters: Supercharge Your Knowledge Base
Ida just got a lot smarter! Now, you can integrate structured data to handle use-cases like:
- Company directories: Find the right employee in no time
- Facilities databases: Let Ida guide users to the right room, building, or office
- Course catalogs: Perfect for higher ed, Ida can now assist with course searches
The best part? These boosters can connect to a variety of external enterprise applications, such as:
- Salesforce / ServiceNow: Ida can learn from your KB articles and tickets to provide amazing answers
- Canvas: Answer student questions about the coursework at hand, curated by your instructors.
Generative AI Improvements
Ida’s generative AI continues to evolve. Here’s what’s new:
- Debug Tools: Pinpoint issues faster and fine-tune your AI experience
- Improved Performance: Ida Web Agents are more powerful and capable
- Enhanced Formatting & Reporting: Deliver answers with polish and precision
Level 3 Intelligence: Smarter Contextual Conversations
Ida’s advanced Level 3 AI is stepping into the spotlight, bringing even more context-aware capabilities:
- When a user’s query falls just short of perfection, Ida can suggest helpful Level 1 or Level 2 questions to guide them along.
- Promotions now support suggestions for Level 3 generative queries, making conversations even more dynamic.
📋 Full Release Notes
Here’s everything we’ve packed into this powerhouse update:
- Level 3 Ida can now suggest Level 1 or 2 questions when the user’s question is close.
- Allow promotions/suggestions to suggest Level 3 generative questions.
- Beta availability of Ida Knowledge Boosters.
- New Ida Knowledge Booster Configuration Pages.
- Salesforce Transfer to Live Chat Adapter.
- Additional Ida Knowledge process fail-safes for stability.
- Improvements to exiting a skill in T2 conversations.
- Generative AI Enhancements:
- Debug tools for troubleshooting.
- Rich formatting improvements.
- Performance boosts.
- Fixed issues:
- Debug info appearing in rating reports.
- Web channel style conflicts affecting chat design.
- Missing data in question use count reports.
- Labels in daily conversation and thumbs reports.
- Re-process updates for Ida Knowledge web agents.
- New Reporting Features:
- Multi-Level AI system report title updates.
- Level filters in usage reports.
- Enhanced context handling for Level 3 use cases.
- User feedback report/chart enhancements.
- Consolidated thumbs data into reports.
- XML and ZIP file support in Ida Knowledge.
- Improvements to console analytics for Level 3.
- SmallTalk inactivation option for clients.
- Refined labels in Conversation Logs.
- Improved formatting for Level 3 answers.
- Debugging and sourcing tools for Knowledge.
💡 What Does This Mean for You?
This release is all about empowering your team to do more with less friction. Whether it’s faster support, smarter integrations, or richer conversations, Ida is evolving to meet your growing needs. With these updates, Ida continues to set the standard for conversational AI.
So, go ahead—tap into the new Knowledge Boosters, marvel at the improved generative AI, and explore the power of Level 3 contextual intelligence. Your users (and your support teams) will thank you.
What’s your favorite new feature? Let us know—we’d love to hear how you’re making the most of these updates. Until next time, happy chatting!
