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Take the Risk!

Why is it that we as humans are so prone to follow the path of least resistance? When I consider the most rewarding experiences in my life there seems to

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How do you eat an elephant?

On my first project where I was reengineering business processes for organizations, there were over 200 business processes that we evaluated, analyzed and made recommendations for streamlining the business.  That

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R.I.P. Support Surprises

“Surprise” is a four-letter word to a support organization– not the surprises that keep one’s job interesting, but the surprises that make one’s job lousy: budget busters, deadline destroyers, and

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