Building a Roadmap for Becoming Paperless

When an organization is in the planning process of implementing electronic forms to replace their paper forms, it can be…

Another Way to Fail at Automating Business Processes

A few months ago I wrote an article laying out four ways to fail at automating business processes. I wouldn't want anyone…

Becoming A Complexity Slayer

When you are trying to simplify your organization's business processes, you must become a complexity slayer.  Complexities within business processes…

What’s the Point of Automating?

What is the point of automating a business process, anyway? Well, it's a no-brainer, you say. And that is my…