The Whys and Hows of Effective Knowledge Sharing

Have you ever lost a coworker who was the sole possessor of essential knowledge? Painful, isn’t it? It can give…

R.I.P. Support Surprises

“Surprise” is a four-letter word to a support organization– not the surprises that keep one’s job interesting, but the surprises…

Record Migration Principles

Introduction Migration of records can cause some real headaches. This article covers PeopleSoft’s migration defaults and behaviors for records within…